If you have received a damaged product or if a product has been delivered that is different to the product listed in your order, notify us within the first 7 days after delivery, then we will:
- replace the damaged or incorrect product with a new replacement; or
- if we are unable to provide a new replacement product, we will refund you the purchase price.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@gtk.bxq.mybluehost.me
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Certain types of items found on our site cannot be returned. With supplements in particular, goods that have been opened with and the security seals removed are unable to be returned or refunded. Other exceptions apply where items may not be returned including:
- Gift Cards
- Clearance Items
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
